Fluengo AIFluengo AI
Sign inGet started
Back to home

Privacy Policy

Last updated: May 24, 2026

1. Introduction

Fluengo AI (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered English tutoring platform. Please read this policy carefully. By using Fluengo AI, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information: When you sign up, we collect your email address and any profile information you choose to provide (such as your display name or learning goals).

Conversation Data: We store the messages you exchange with our AI tutors to enable contextual conversations and power your personal progress tracking.

Usage Data: We collect information about how you interact with the platform, including feature usage, session duration, and device/browser information to improve performance and user experience.

Progress Data: We track your learning progress, including XP earned, streak counts, skill assessments, and vocabulary lists to personalize your experience.

3. How We Use Your Information

  • Provide the Service: To deliver AI tutoring conversations, store your chat history, and track your learning progress.
  • Personalization: To adapt tutor responses to your English level, learning goals, and conversation history.
  • Improvement: To analyze usage patterns and improve our AI models, features, and user experience. We use aggregated, anonymized data for this purpose.
  • Communication: To send you important service updates, security alerts, and optional learning tips (which you can opt out of).
  • Security: To detect and prevent fraud, abuse, and unauthorized access to your account.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. Your conversations are stored securely and are only accessible to you and our authorized systems. We regularly review and update our security practices to maintain the highest standards of data protection.

5. Data Retention & Deletion

We retain your conversation history and progress data for as long as your account is active, so you can continue your learning journey seamlessly. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law. You can request a copy of your data or deletion of specific conversations at any time through your account settings.

6. Third-Party Services

We use trusted third-party providers for hosting, analytics, and AI model inference. These providers are bound by strict confidentiality agreements and are only permitted to process your data for the specific purposes of providing their services to us. We do not sell your personal data to advertisers or data brokers.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@fluengo.ai.